FAQ

Question 1

1  How is the actual printing effect?

Accepted Answer

All detailed pictures are taken in physical print,
However, there will be a little color displayed by different mobile devices.
You can contact the online customer service staff, send relevant materials, and watch the live proofing video.
Or on-site inspections, you can see the effects of proofs with your own eyes.

Question 2

2  How do I know that the machine is suitable for my product?

Accepted Answer

Please consult the corresponding customer personnel in detail before ordering the machine,
When necessary, you can consider sending relevant materials. We print out the recorded video and send it back to the prototype for confirmation.
You can also come directly to the site to observe the actual operation of the equipment and inspect the first production site.
After confirming that the product is suitable for you, you can place an order for purchase. You can avoid unnecessary trouble.

Question 3

3  What should I do next after receiving the machine?

Accepted Answer

Before signing for receipt, you must ensure that the outer box is intact and undamaged before signing for receipt.
After receiving the machine, please carefully watch the instruction manual corresponding to the user's use.
Check the consumable accessories box, and then dock with our corresponding after-sales personnel,
Online remote guidance training, use and daily maintenance of machine operation.

Question 4

4  What should I do when the machine fails?

Accepted Answer

First, the equipment is guaranteed for 3 years and paid for maintenance for life.
(The print head, ink supply system, and ink pump are consumables that are not covered by the warranty; other artificially damaged parts are not covered by the warranty.)
For equipment, there is no 100% product, but we have 100% after-sales service.
Therefore, if you encounter a failure during use, please contact our corresponding after-sales personnel in time,
We will respond promptly as soon as possible.

Weight	80 kg
Dimensions	69 × 73 × 43 cm

Printer Model :	MC-H1S Food Printer
Printer Size :	697343cm
Printer Weight :	50kg
Printer Color :	Red-black / Customized
Printing Way :	Bidirectional or Unidirectional
Printer Head model :	DX9 Epson XP600
Ink Color (UV ink) :	C M Y K + W W
Print Resolution :	2880dpi 16pass, 12pass, 8pass
Max. Printing size :	30cm*50cm
Max. Media thickness :	10cm
Printing Speed :	90s / A4size
UV Cooling system :	Water cooling & Air cooling
Printing Software :	Newest RIprint & PrintExp
Height Adjustment :	Automaic / Manual
Operate System :	Window 7, 8, XP, 10
Pringing Material:	Cake, cookies, biscuit, macaron etc.
N/G. Weight :	50kg / 80kg

Edible Food Printer Cake Chocolate Macaron Printing Machine Cake Printer

Edible Food Printer Cake Chocolate Macaron Printing Machine Cake Printer

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